I believe that most people want to improve themselves, the work they do, the environment they live in and their experience and relationships with people. Most often, what is missing is simply the right tools and a little bit of practice to get things going. The “First See” blog is dedicated to topics related to the application of proven process improvement tools and methodologies. My humble hope is that readers will come away with a few tips that will help them make positive change in the way they work (and live). I hope you find some wisdom here and invite you’re challenges to my self-proclaimed sage advice.